Terms and Conditions

1. Acceptance of Terms

By accessing, browsing, or otherwise using the website located at https://www.tier1solutions.net (the "Website"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you must immediately discontinue use of the Website.

These Terms apply to all visitors, users, customers, and others who access or use the Website or services of Tier1 Solutions LLC ("Company," "we," "us," or "our"). Continued use of the Website after any posted revisions constitutes your binding acceptance of the revised Terms.

2. Services Provided

Tier1 Solutions LLC is a veteran-owned and minority-owned Managed IT Services and Cybersecurity company headquartered in Romeoville, Illinois. We provide, but are not limited to, the following professional technology services:

• Managed IT Services and Help Desk Support
• Cybersecurity Services and Managed Security
• Microsoft 365 Consulting and Management
• VoIP Phone Systems
• Cloud Services and Infrastructure
• Backup and Disaster Recovery
• Network and Infrastructure Management
• Compliance Consulting
• Security Camera Installation
• Technology Consulting

The specific terms governing the delivery of professional services to clients are set forth in a separate, mutually executed Master Services Agreement (MSA), Statement of Work (SOW), or other written service agreement. In the event of a conflict between these Terms and a signed service agreement, the signed service agreement shall control with respect to the subject matter therein.

3. Website Usage and Acceptable Use

You agree to use this Website only for lawful purposes and in a manner consistent with all applicable local, state, national, and international laws and regulations. You agree not to use the Website:

• In any way that violates applicable federal, state, local, or international law or regulation.
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material.
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website.
• To attempt to gain unauthorized access to any part of the Website, its servers, databases, or any system or network connected to the Website.
• To upload, transmit, or distribute any malware, viruses, ransomware, spyware, or other malicious or harmful code.
• To conduct vulnerability scanning, penetration testing, fuzzing, or any form of security probing of the Website or its infrastructure without prior express written authorization from Tier1 Solutions LLC.
• To launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks against the Website or any connected systems.
• To impersonate or attempt to impersonate Tier1 Solutions LLC, a Company employee, another user, or any other person or entity.
• To engage in any activity that could damage, disable, overburden, or impair the proper functioning, security, or integrity of the Website.
• To use automated scripts, bots, scrapers, or crawlers to collect information from the Website without written permission.

Tier1 Solutions LLC reserves the right to terminate or restrict access to the Website for any user who violates these acceptable use standards, at our sole discretion and without prior notice.

4. Intellectual Property

The Website and all of its original content, features, functionality, graphics, logos, trademarks, service marks, trade names, text, images, audio, video, and software are and shall remain the exclusive property of Tier1 Solutions LLC and are protected by United States and international intellectual property laws, including copyright, trademark, patent, and trade secret law. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Website without the prior express written consent of Tier1 Solutions LLC.

5. Professional Advice Disclaimer

The information published on this Website is provided for general informational and educational purposes only. Nothing on this Website constitutes, nor should it be relied upon as, legal, financial, accounting, tax, regulatory, compliance, cybersecurity, or other professional advice. The content does not create a professional-client relationship of any kind between you and Tier1 Solutions LLC.

All users are strongly encouraged to consult with a qualified attorney, accountant, financial advisor, compliance specialist, or other licensed professional regarding their specific circumstances, needs, and regulatory obligations before making any business, legal, or technology decisions.

6. Third-Party Links and Services

This Website may contain hyperlinks to third-party websites, resources, products, or services that are not owned or controlled by Tier1 Solutions LLC. These links are provided solely for your convenience and informational purposes.

Tier1 Solutions LLC has no control over, and assumes no responsibility for, the content, privacy policies, data security practices, availability, accuracy, or terms of use of any third-party websites or services. The inclusion of any link on this Website does not imply our endorsement, sponsorship, or affiliation with the linked site or its operators. You access third-party websites entirely at your own risk, and we encourage you to review the privacy and security policies of any third-party site you visit.

7. Service Availability

While we strive to maintain continuous availability of the Website, Tier1 Solutions LLC does not guarantee that the Website will be available at all times or on an uninterrupted, timely, or error-free basis. Access may be temporarily suspended without notice due to system maintenance, upgrades, security incidents, or circumstances beyond our reasonable control, including but not limited to internet disruptions, natural disasters, or acts of third parties.

8. Disclaimer of Warranties

THE WEBSITE AND ALL CONTENT, MATERIALS, INFORMATION, AND SERVICES MADE AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TIER1 SOLUTIONS LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Tier1 Solutions LLC does not warrant that: (a) the Website will function without interruption or error; (b) defects will be corrected; (c) the Website or the servers that make it available are free of viruses or other harmful components; or (d) the information on the Website is complete, accurate, reliable, current, or suitable for any particular purpose.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TIER1 SOLUTIONS LLC, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, CONTRACTORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE; (II) ANY CONTENT OR INFORMATION OBTAINED FROM THE WEBSITE; OR (III) UNAUTHORIZED ACCESS TO, USE OF, OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

The information and content on this Website may contain inaccuracies, typographical errors, or technical errors. Tier1 Solutions LLC makes no guarantees, representations, or warranties of any kind, express or implied, as to the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the Website for any purpose. Your use of the Website and reliance on any information contained therein is entirely at your own risk.

In jurisdictions that do not allow the exclusion or limitation of incidental or consequential damages, Tier1 Solutions LLC's liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Tier1 Solutions LLC and its owners, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Website; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any claim that your use of the Website caused damage to a third party.

11. SMS Messaging Terms

11.1 SMS Program Description

Tier1 Solutions LLC operates an SMS messaging program to communicate with customers, prospects, and authorized contacts. By providing your mobile phone number and affirmatively opting in through a Website form or other written consent mechanism, you agree to receive text messages from Tier1 Solutions LLC regarding:

• Appointment reminders
• Support request updates
• Project updates
• Account notifications
• Billing notifications
• Customer service communications
• Marketing communications (only where express written consent has been separately provided)

11.2 Consent and Opt-In

Your consent to receive SMS communications is entirely voluntary and is not a condition of purchasing any product or service from Tier1 Solutions LLC. Marketing text messages are sent only to individuals who have provided express written consent as required by the Telephone Consumer Protection Act (TCPA) and applicable state law. You may revoke your consent at any time.

11.3 Opt-Out Instructions

You may opt out of receiving SMS messages from Tier1 Solutions LLC at any time by replying STOP to any message you receive from us. Upon receipt of your STOP reply, we will send you a one-time confirmation message and promptly remove you from future SMS communications. You may re-subscribe at any time by texting START or by contacting us directly.

11.4 HELP Instructions

For assistance with our SMS program, reply HELP to any message or contact us directly at support@tier1solutions.net or 888-999-2709.

11.5 Message Frequency

Message frequency varies based on the nature of your interactions and engagement with Tier1 Solutions LLC. You may receive multiple messages per week during active service engagements.

11.6 Message and Data Rates

Message and data rates may apply to all SMS messages sent and received. Please consult your wireless carrier for your applicable plan rates and terms.

11.7 Carrier Liability Disclaimer

Wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, and others, are not liable for delayed, undelivered, or misdirected messages. Tier1 Solutions LLC is not responsible for any failure of message delivery attributable to carrier network conditions or issues outside our reasonable control.

11.8 Age Restriction

SMS messaging services offered by Tier1 Solutions LLC are intended solely for individuals who are 18 years of age or older. By opting in to our SMS program, you represent and warrant that you are at least 18 years old.

11.9 Data Sharing and Mobile Privacy

SMS DATA SHARING EXCLUSION: No mobile information, SMS consent information, text messaging opt-in data, or related personal information will be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties whatsoever. This information is used solely to provide requested communications and services.

11.10 Privacy Policy Reference

All SMS data, mobile phone numbers, and consent records are handled in accordance with our Privacy Policy. By using this Website and opting in to SMS communications, you acknowledge and agree to the data practices described therein.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. By using the Website, you acknowledge that you have reviewed our Privacy Policy and agree to the collection, use, and disclosure of your information as described therein.

13. Governing Law and Venue

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles or provisions.

Any legal action, suit, or proceeding arising out of or relating to these Terms, the Website, or the services of Tier1 Solutions LLC shall be brought exclusively in the state or federal courts of competent jurisdiction located in Will County, Illinois. By accessing or using this Website, you irrevocably consent to the personal jurisdiction of those courts and waive any objection to the laying of venue in Will County, Illinois.

14. Modifications to Terms

Tier1 Solutions LLC reserves the right, at its sole discretion, to modify, update, or replace these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued access to or use of the Website after any revisions become effective constitutes your binding acceptance of the updated Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions, which shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and SMS Terms & Conditions, constitute the entire agreement between you and Tier1 Solutions LLC regarding your use of the Website and supersede all prior agreements, understandings, representations, and warranties with respect to the Website.

17. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Tier1 Solutions LLC
• Romeoville, Illinois, United States
• Website: https://www.tier1solutions.net
• Email: support@tier1solutions.net
• Phone: 888-999-2709

Privacy Policy | SMS Terms & Conditions