Privacy Policy

1. Overview

Tier1 Solutions LLC ("Tier1 Solutions," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy ("Privacy Policy"). This Privacy Policy describes how we collect and use your Personal Information when you visit our website at https://www.tier1solutions.net or otherwise use the Website as described further in the Terms of Service, and that you may provide in electronic messages to Tier1 Solutions.

Please read this Privacy Policy to understand our policies and practices regarding your Personal Information and how we will handle it. If you do not agree with our policies and practices, do not use the Website. By accessing or using the Website, you agree and consent to this Privacy Policy.

Tier1 Solutions may change this Privacy Policy at any time, at its discretion. Your continued use of the Website after we make changes is deemed to be acceptance of and consent to those changes, so please check the Privacy Policy periodically for updates.

This Privacy Policy is subject to and governed by the Tier1 Solutions Terms of Service.

2. The Types of Information That Tier1 Solutions Collects About You and How Tier1 Solutions Collects Information About You

Tier1 Solutions may collect two types of information from you when you visit the Website: Personal Information and Non-Personal Information (collectively "Information").

• "Personal Information" refers to data by which you may be personally identified, such as name, email address, employer, job title and department, and telephone number.
• "Non-Personal Information" means data that is about you, but does not identify you specifically. If you do nothing during your visit to our Website but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

• Directly from you when you provide it to us. When you subscribe to a newsletter, create an account, make a purchase or request information from Tier1 Solutions, we will ask for things like your name, contact, billing, shipping and communication information, and account ID or credentials in order to fulfill your request. If you set up an appointment with us through the Website, attend a trade show or event, or otherwise contact us, you may also voluntarily provide similar information.
• From third parties. We obtain information through partners, vendors, suppliers and other third parties. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your Personal Information to us.
• Automatically as you navigate through the Website or during the time in which you utilize our Services. We collect information about how you interact with the Website through the use of cookies, pixel tags, and similar technologies.

3. How Tier1 Solutions Uses Personal Information It Collects About You and the Purposes for the Collection and Use

We use Personal Information that we collect about you or that you provide to us for the following purposes:

• For Functionality and Development of the Website and Tier1 Solutions Services. We use information to provide, offer, and personalize the Website and other Tier1 Solutions Services provided to you.
• For Customer Support, Website Updating and Reporting. We rely on information to analyze performance and improve and maintain the Website. We also rely on Personal Information you provide to us to provide you with customer support for the Website and other Tier1 Solutions Services.
• For Business Operations. We use information to operate our business; for example, to perform accounting, auditing, billing, reconciliation, and collection activities.
• To Communicate. We use contact information to send messages; to provide Tier1 Solutions Services; to respond to customer service requests; to provide alerts such as security updates or changes in our policies; and to send marketing or informational materials like newsletters or white papers, in accordance with your communication preferences.
• For Advertising and Marketing. We may use Personal Information collected from you, combined with information about what advertisements you viewed and other information we collect, to enable us to provide personalized content and to study the effectiveness of advertising and marketing campaigns.
• For Statistical Purposes to Improve the Website. We may compile Website statistics into traffic reports, which help Tier1 Solutions understand, anticipate, and respond to user needs.

4. SMS Messaging and Consent

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Tier1 Solutions LLC regarding support requests, appointment reminders, project updates, account notifications, billing notifications, customer service communications, and marketing communications when separately authorized.

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may receive assistance by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How Tier1 Solutions Protects Your Information

The Website is designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your Personal Information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use Personal Information that we share with them.

6. When Tier1 Solutions Shares Your Information

We work through our affiliates to provide the Website and other Tier1 Solutions Services. We also work with authorized suppliers and business partners. When we share your Personal Information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures.

• With Affiliates and Subsidiaries. For purposes limited to and consistent with this Privacy Policy.
• With Suppliers. Our authorized vendors and suppliers may require Personal Information to provide services we have contracted for, such as product delivery, website hosting, data analysis, IT services, auditing, or customer service.
• With Partners. We occasionally have relationships with third parties that are not suppliers or vendors but are working with us to offer certain opportunities such as marketing and similar promotions.
• With Your Consent. Tier1 Solutions may disclose your Personal Information to any other person or entity where you consent to the disclosure.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Tier1 Solutions does not sell any of your Personal Information for monetary compensation.

7. Information From Children

We do not knowingly collect, use, or disclose Information from children under 16. If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete the information as soon as possible. If you are under 16, do not provide any Information about yourself to Tier1 Solutions.

8. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Website, including the information or content contained therein. This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on Tier1 Solutions' behalf.

9. Do Not Track

Some browsers incorporate a "Do Not Track" ("DNT") feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the Website does not respond to DNT signals.

10. Your Legal Rights

Tier1 Solutions respects your rights in how your Personal Information is used and shared. Depending on where you live, you may have rights to request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from Tier1 Solutions at all).

Access, Correction to or Deletion of Your Information. If you would like to correct or update your Personal Information, or to request access to or deletion of your Personal Information, you may contact us using the contact details provided under the "HOW TO CONTACT US" section below.

11. International Compliance & Data Privacy Framework

Tier1 Solutions is a company with its headquarters in the United States. As such, we may transfer your Personal Information between the United States and our affiliates and business partners in other countries. We may also transfer your Personal Information to our third party service providers, who may be located in a different country to you.

Tier1 Solutions complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.

12. State Privacy Rights

Depending on your state of residence (such as California, Colorado, Connecticut, Utah, or Virginia), you may be granted specific rights regarding your Personal Information, including the right to know what information is collected, the right to delete your information, and the right to opt-out of the sale or sharing of your information. Tier1 Solutions does not sell your Personal Information. To exercise any state-specific privacy rights, please contact us using the details below.

13. How to Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Tier1 Solutions LLC
• Romeoville, Illinois
• Email: support@tier1solutions.net
• Phone: 888-999-2709